Contact

How can we help you?

LUTZ Elevators is your expert in all aspects of the lift industry. Our range of services encompasses planning, manufacture and assembly of installations in new and existing buildings as well as repair, maintenance, modernisation and restoration. Flexibility and close relations with the customer are always our key concern. Here you can find your personal contact person for your specific request:

Manufacturing Maintenance Repair Questions about invoices Other issues

Your contact person

Marcello Pantke

Tel: +49 40 72769 118

Elevator technology and partner-based customer relationships have been the focus of his work for nearly three decades. He accompanies the product from the first blueprint to its installation and beyond, and he knows how to efficiently implement the most diverse requirements in terms of technology and design.

+49 40 72769 118

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Your contact person

Dirk Dethlefsen

Tel: +49 40 727 69 273

Dirk Dethlefsen understands elevator technology and customer requirements down to the very last detail. He is committed to finding the optimal solution for any project he is involved in. His dedication is also rooted in the ten years he has spent at LUTZ Elevators, where he has honed his skills and gained experience in the fields of maintenance and sales.

+49 40 727 69 273

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Your contact person

Marvin Wörner

Tel: 040-72769-218

Marvin Wörner is a certified mechatronics engineer and has completed training to become an industrial business administrator. He understands the technology and knows the customers’ quality expectations with regard to a lift system from LUTZ Elevators. Finding the optimal solution for a project is always his key focus. He not only has extensive expertise and skills but also acts as an interface between the suppliers and the individual competence centres within the LUTZ Group.

040-72769-218

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Your contact person

Eva Hillmer

Tel: +49 40 72769 248

Our customers can always count on Eva Hillmer. She was instrumental in setting up the new accounting system at LUTZ Elevators and has spent many years getting to knows the ins and outs of the company and its processes. Thanks to her extensive know-how, she is the primary point of contact for customer’s questions.

+49 40 72769 248

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Your contact person

Svenja Grimm

Tel: +49 40 72769 158

As head of the communication centre, all that matters to her is the satisfaction of each and every one of the LUTZ customers. She is a bastion of calm, even when things get a little hectic. By taking a proactive approach, she always manages to turn problems into solutions.

+49 40 72769 158

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Competence in the event of a breakdown

We aim to keep downtimes short.

When repairs are necessary, time is a crucial factor. We work efficiently when it comes to fault analysis and are quick to procure spare parts. This enables us to eliminate the problem as fast as possible and guarantee short downtimes.

Repair and overhaul

Expert know-how provides effective solutions.

Constructing a new lift installation comes as standard. Restoring an existing lift installation and updating it to comply with the latest in technical and safety standards is best left to the experts. Our team will develop the ideal solution in terms of economic and technological efficiency on behalf of the building operator. Long years of experience and our own workshops guarantee an optimal result.

In the case of repair work and overhauls, our technicians provide fast on-site assistance. The Lutz team of specialists is prepared for any event – and they are just a phone call away from your lift installation.

Modernisation can be a viable alternative to building an entirely new lift installation. Our expertise should be the basis for your decision.

Spare parts logistics

The ability to procure spare parts without a moment’s delay ensures repair times are kept to a minimum. Thanks to decades of collaborative ventures, we are well acquainted with our international logistics and technology partners so we know they are reliable.

Spare parts

Reliable replacment of components.

We strive to achieve unique quality using standard components. Our elevators are manufactured based on an open system, meaning that your elevator will never be kept waiting for a rare replacement part. Our logistics service also ensures the provision of spare parts from third party manufacturers in order to guarantee the function of your elevator.