Contact

How can we help you?

LUTZ Elevators is your expert in all aspects of the lift industry. Our range of services encompasses planning, manufacture and assembly of installations in new and existing buildings as well as repair, maintenance, modernisation and restoration. Flexibility and close relations with the customer are always our key concern. Here you can find your personal contact person for your specific request:

Your contact person

Marcello Pantke

Tel: +49 40 72769 118

Elevator technology and partner-based customer relationships have been the focus of his work for nearly three decades. He accompanies the product from the first blueprint to its installation and beyond, and he knows how to efficiently implement the most diverse requirements in terms of technology and design.

+49 40 72769 118

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Your contact person

Dirk Dethlefsen

Tel: +49 40 727 69 273

Dirk Dethlefsen understands elevator technology and customer requirements down to the very last detail. He is committed to finding the optimal solution for any project he is involved in. His dedication is also rooted in the ten years he has spent at LUTZ Elevators, where he has honed his skills and gained experience in the fields of maintenance and sales.

+49 40 727 69 273

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Your contact person

Marvin Wörner

Tel: 040-72769-218

Marvin Wörner is a certified mechatronics engineer and has completed training to become an industrial business administrator. He understands the technology and knows the customers’ quality expectations with regard to a lift system from LUTZ Elevators. Finding the optimal solution for a project is always his key focus. He not only has extensive expertise and skills but also acts as an interface between the suppliers and the individual competence centres within the LUTZ Group.

040-72769-218

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Your contact person

Eva Hillmer

Tel: +49 40 72769 248

Our customers can always count on Eva Hillmer. She was instrumental in setting up the new accounting system at LUTZ Elevators and has spent many years getting to knows the ins and outs of the company and its processes. Thanks to her extensive know-how, she is the primary point of contact for customer’s questions.

+49 40 72769 248

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Your contact person

Svenja Grimm

Tel: +49 40 72769 158

As head of the communication centre, all that matters to her is the satisfaction of each and every one of the LUTZ customers. She is a bastion of calm, even when things get a little hectic. By taking a proactive approach, she always manages to turn problems into solutions.

+49 40 72769 158

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Your contact person

Michael Schuster

Tel: +49 40 72769 188

From container ships to mega yachts – Michael Schuster has many years of experience dealing with service and scheduling requirements in the maritime industry. As an expert well-versed in onshore and offshore operations, he is responsible for coordinating our technicians’ global assignments. He is your first point of contact when it comes to maritime elevators, whether you require repair and modernisation, inspection and certification or an entirely new lift system.

+49 40 72769 188

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Local support for our customers

Round-the-clock access to our service.

To us, service means providing our customers with constant accessibility and continuous operations in the event of a breakdown. The name Lutz Elevators stands for expertise and a devotion to providing our customers and their lift installations with uncompromising service. We want our service standards to be measured against only the best in the business.

Individual maintenance

Expertise available around the clock.

Service means everything to us. The team at our communication and emergency response centre is available around the clock, 365 days a year. This ensures that our technicians have immediate access to all data and can provide the quickest solution in the event of a problem.

LUTZ technicians are among the best in the industry. They know the ins and outs of their installations down to the very last detail and will personally be on site in the event of a fault or breakdown. That saves time and resources and avoids unnecessary frustration.

The service expertise of LUTZ Elevators is not just limited to our own installations. Upon request, our specialists can take on the responsibility of servicing your entire elevator system, regardless of the manufacturer.

Take a moment to explore our comprehensive range of services, which we will gladly adapt to suit the individual needs of each of our customers.

Service and maintenance

Safety-related maintenance and regular servicing come as standard to our accomplished technicians. Whether we are dealing with lift installations manufactured by LUTZ Elevators or third-party producers, we understand the technology down to the very last detail and know exactly what to do.

Service & Maintenance

Repairs & spare parts

Our central warehouses carry a large stock of spare parts for all standard makes and components used in modern elevator technology. As a result, our local service technicians can organise the fastest possible repairs to your damaged installation.

Repairs & Spare parts

Regular maintenance is a basic precondition for ensuring that an elevator operates reliably and enjoys a long working life. As your service partner, we are always on hand to provide support and assistance.

Info & Downloads

We would be happy to provide you with more detailed facts on our projects and additional information on our range of services.

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Company

As a family-owned company, LUTZ Elevators has been the hallmark of innovative elevator installations since 1927. Our know-how encompasses planning, manufacture, assembly, modernisation and repair. As an owner-operated company, we take great pride in our ability to combine independent thinking with personal responsibility to consistently provide our customers with the optimum solution.

More Information