Contact

How can we help you?

LUTZ Elevators is your expert in all aspects of the lift industry. Our range of services encompasses planning, manufacture and assembly of installations in new and existing buildings as well as repair, maintenance, modernisation and restoration. Flexibility and close relations with the customer are always our key concern. Here you can find your personal contact person for your specific request:

Your contact person

Marcello Pantke

Tel: +49 40 72769 118

Elevator technology and partner-based customer relationships have been the focus of his work for nearly three decades. He accompanies the product from the first blueprint to its installation and beyond, and he knows how to efficiently implement the most diverse requirements in terms of technology and design.

+49 40 72769 118

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Your contact person

Michael Schuster

Tel: +49 40 72769 188

From container ships to mega yachts – Michael Schuster has many years of experience dealing with service and scheduling requirements in the maritime industry. As an expert well-versed in onshore and offshore operations, he is responsible for coordinating our technicians’ global assignments. He is your first point of contact when it comes to maritime elevators, whether you require repair and modernisation, inspection and certification or an entirely new lift system.

+49 40 72769 188

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Your contact person

Dirk Dethlefsen

Tel: +49 40 727 69 273

Dirk Dethlefsen understands elevator technology and customer requirements down to the very last detail. He is committed to finding the optimal solution for any project he is involved in. His dedication is also rooted in the ten years he has spent at LUTZ Elevators, where he has honed his skills and gained experience in the fields of maintenance and sales.

+49 40 727 69 273

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Your contact person

Marvin Wörner

Tel: 040-72769-218

Marvin Wörner is a certified mechatronics engineer and has completed training to become an industrial business administrator. He understands the technology and knows the customers’ quality expectations with regard to a lift system from LUTZ Elevators. Finding the optimal solution for a project is always his key focus. He not only has extensive expertise and skills but also acts as an interface between the suppliers and the individual competence centres within the LUTZ Group.

040-72769-218

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Your contact person

Eva Hillmer

Tel: +49 40 72769 248

Our customers can always count on Eva Hillmer. She was instrumental in setting up the new accounting system at LUTZ Elevators and has spent many years getting to knows the ins and outs of the company and its processes. Thanks to her extensive know-how, she is the primary point of contact for customer’s questions.

+49 40 72769 248

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Your contact person

Svenja Grimm

Tel: +49 40 72769 158

As head of the service centre, all that matters to her is the satisfaction of each and every one of the LUTZ customers. She is a bastion of calm, even when things get a little hectic. By taking a proactive approach, she always manages to turn problems into solutions.

+49 40 72769 158

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When time is of the essence

Avoiding long idle times.

Ships need to be sailing the seas constantly so as to be economically viable. That is why we work as part of a global network of lift specialists. This guarantees that your marine elevator is repaired as quickly as possible. No matter which port your ship happens to be at anchor.

When service knows no bounds

Annual inspections, OEM certification, repair and maintenance services, spare parts supply.

LUTZ Elevators is fully certified to provide you with every service-related document, including the maker’s certificate for general inspections. We can test and dismantle your entire elevator without compromising the warranty.

Our Marine After Sales Service enhances the efficiency of our high-quality elevators. We provide service coverage for all brands of elevators on board vessels. An international network of reliable and fully trained service partners forms the backbone of our worldwide guarantee of use.

We offer a comprehensive service that includes maintenance, safety inspections, a spare parts service and class requirements as well as an emergency service. Entrust your on-board service to us and we will inform you when essential certificates are about to expire.

Our mechanics need just one thing: Your geographic coordinates

Service assignments on board.

Each of our elevators comes with very specialised training for your on-board mechanics and engineers. The emphasis is on service and preventive maintenance so that problems can be preempted and avoided from the outset. Our team is made up of trained and certified specialists who are on standby to tackle every possible situation, at any time and anywhere in the world.

LUTZ Elevators has one of the highest success rates in the industry.

Time is money, no matter where your ship happens to be. We employ a special task force of service technicians around the world to ensure that you can continue on your journey as quickly as possible.

Spare parts logistics

The ability to procure spare parts without a moment’s delay ensures repair times are kept to a minimum. Thanks to decades of collaborative ventures, we are well acquainted with our international logistics and technology partners so we know they are reliable.

Spare parts

Global logistics ensure the speediest service.

We strive to achieve unique quality using standard components. Our elevators are manufactured based on an open system, meaning that your ship will never be kept waiting for a rare replacement part. No matter where it happens to be at the time. Our global logistics service also ensures the provision of spare parts from third party manufacturers in order to guarantee that your vessel leaves port on schedule.

Primary spare parts such as travelling cables, main wire rope hoists, processor units and frequency controllers are available at short notice. We will gladly handle German customs clearance on your behalf. Spare part replacement can be carried out by our qualified LUTZ installation team anywhere in the world – both onshore and offshore.